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Date Reviewed: 25/10/09
anits52 Member Since: 09/10/09 View Member's: Reviews	excellent would use again	Overall Rating
Date Reviewed: 22/10/09
Ashley2009reed Member Since: 22/10/09 View Member's: Reviews	Very impressed with simplicity of this site and how straight forward it is to order. Good price and delivery was superb. i am a 100% satisfied customer	Overall Rating
Date Reviewed: 08/10/09
dave.earnshaw Member Since: 22/09/09 View Member's: Reviews	I have now bought a number of items from Total Digital which are all of a High Quality, were delivered on time and the price was excellent. I will definitely purchase more items from them.	Overall Rating
Date Reviewed: 29/09/09
fultime Member Since: 19/10/07 View Member's: Reviews	not received goods which are showing as delivered on there web site so I have contacted them twice with no reply from them, I also contacted them re there price match promise as I found the same goods for half the price they are charging but still not response. The money has been taken from my account, I can't get any answer from them so what do I do? Don't shop with this company there are far better out there who sell cheaper and actually deliver the goods, and have good customer service, none of which apply to this awful company, wish I'd checked the reviews out before I ordered from them :( Retailer Response (01/10/09): Dear Madam The goods you ordered were delivered to your neighbour. This is because you were not home on the day the courier had come. You ordered a stand at £20.00 + delivery charge. Goods were delivered to your neighbour the next day. You then claimed you could get the stand for £13.00 after we had delivered your order. \"We will try to price match\" is what it says on the internet. We cannot price match if you have seen it cheaper after your order has been delivered. We have a friendly & dedicated customer support team 6 days a week 9am to 7pm at hand to ensure that your purchase with Total Digital is smooth & swift. We have a complaints procedure in place which you are most welcome to use. We fully apologise for any inconvenience caused. We also beleieve our service is 10 out of 10.	Overall Rating
Date Reviewed: 18/09/09
tayrick Member Since: 02/09/09 View Member's: Reviews	As this is the first time I have placed an order with this merchant it's hard to be definite, especially as regards such matters as time taken to deliver goods, problem solving/returns policy (which I hope I shall not need to be concerned with). However, simply on the basis of being able to find the product I wanted (unavailable from most other dealers) and at a price that suited me, along with the ease of ordering, I can only give a positive response. I hope my trust will be suitably rewarded.	Overall Rating
Date Reviewed: 06/09/09
patrick Member Since: 21/08/09 View Member's: Reviews	all's well so far	Overall Rating
Date Reviewed: 24/08/09
philipfive Member Since: 11/02/07 View Member's: Reviews	Unless I misread, the only advice was that there was only one shipping method and one fixed price. Shipping is by 'best method' which is not very clear, but I presu8me it will compare with best performance by other retailers . I would not want to commend the retailer until the goods have been delivered. But so far, in spite of coments at 2&3, my impression is favourable	Overall Rating
Date Reviewed: 14/08/09
Velislav.nikitov Member Since: 29/07/09 View Member's: Reviews	My english is not so good!So,excuse me but I cant write more!	Overall Rating
Date Reviewed: 12/08/09
jjyardley Member Since: 27/07/09 View Member's: Reviews	i am satisfied with this purchase. good description of details and good amount of selection attracts customers.	Overall Rating
Date Reviewed: 05/08/09
Chaudhary_Cat Member Since: 05/08/09 View Member's: Reviews	I bought a couple of items from this store and found it had very high standards. I was impressed when i was told all my items will be delivered next day despite ordering at 5pm. Everything arrived the following morning. This is certainly a retailer i would recommend and will be using again.	Overall Rating
Date Reviewed: 08/07/09
joeatgat2 Member Since: 22/06/09 View Member's: Reviews	so far so good, review after delivery	Overall Rating
Date Reviewed: 30/06/09
gillian909 Member Since: 30/06/09 View Member's: Reviews	Don't shop here! Terrible customer service. Ordered a cinema surround sound system on Monday after calling to make sure it was in stock and told it was. Heard nothing else, so rang on Thursday to check and got told it would be delivered following Monday. Monday came and went, nothing delivered, no communication. Rang Tuesday morning, told item is not in stock. I decided to change the order to a different item and told this would be delivered following day. I changed my mind after finding the new item is not compatible with my TV and rang back less than an hour later to cancel the order. Told I would be charged £10 cancellation fee. I refused this, so I then spoke to the manager who told me it would be £20 cancellation fee. When I said I would not pay this I was told the full amount would be taken and it would be put into dispute. Again I refused this and took advice from Consumer Helpline. Having rung again I have been told a full refund will be made. Retailer Response (02/07/09): Dear Madam, the item you ordered was clearly stated to be out of stock and had a post dated delivery date of 2 weeks, as we were awaiting delivery of stock from the warehouse, as informed to your email account on the 25/06/09. We have very competitive prices and provide an exemplary service which a large percentage of our clients find beyond satisfactory. Once in a while, there is a shortage of stock to which end we always keep our customers informed and offer them the choice of a full refund or to await delivery pending arrival of new stock. As you are aware a FULL refund was made to your account.	Overall Rating
Date Reviewed: 09/04/09
Dougal1 Member Since: 09/04/09 View Member's: Reviews	Ordered a Sony Gigajuke on 28th March and heard nothing after confirmation e-mail. Telephoned to get a delivery date and was told that there was "a delay" by an abrupt and unhelpful man but that it would arrive on 6th or 7th April. Made sure that someone was there to receive it, including taking some time off work. Late on Wednesday got an illiterate e-mail teling me the order was cancelled because they had no stock. Why offer for sale items that you don't have or cannot get!!! If there was a no star option that's what they would get for service, communication and manners. This company is best avoided and you purchase from them at your peril. Retailer Response (03/06/09): We always accurately state what we have and do not have in stock, it was unfortunate that due to vast amount of stock being shipped out that day the system took time to update and hence we emailed you to inform you. We have a friendly & dedicated customer support team at hand to ensure that your purchase with Total Digital is smooth & swift. We fully apologise for any inconvenience caused. We also beleieve our service is 10 out of 10	Overall Rating
Date Reviewed: 20/02/09
james_wade Member Since: 20/02/09 View Member's: Reviews	Arrived on due date, excellent! Friendly helpful customer service Retailer Response (02/06/09): thankyou for your order	Overall Rating
Date Reviewed: 08/01/09
chinchillarat Member Since: 08/01/09 View Member's: Reviews	I ordered a Blu-ray player from here a few days ago, checked around 24 hours later and the order was still pending. Since then the website has dissapeared so i am unable to check the status, i have recieved no emails from the company since the order confirmation. I rang the number listed on here and was met with the rudest most abrupt representative i have ever spoken to, he advised that the order wll be with me tomorrow but my hopes arent high. Retailer Response (01/06/09): The website has always been there. We have a complaints procedure in place which you are most welcome to use. Our records show the product was signed despatched.	Overall Rating
Date Reviewed: 07/01/09
Timmy765 Member Since: 07/01/09 View Member's: Reviews	BEST PRICE! Excellent service ordered a Panasonic blu ray player late night 4th of Jan Sunday received it on Tuesday 6th in the morning speedy delivery service well packaged could not ask for more defiantly recommend thanks guys. Retailer Response (02/06/09): thankyou for your order	Overall Rating
Date Reviewed: 20/12/08
Haaku Member Since: 20/12/08 View Member's: Reviews	The same happened to me. i ordered PANASONIC SCAK770EBK and waited two days just to receive an email that my order has been canceled - saying "sorry we are out of stock". It was and still is clearly stated that this item is in stock. i am very dissatisfied. i will never buy again from total digital. Retailer Response (01/06/09):  We always accurately state what we have and do not have in stock, it was unfortunate that due to a vast amount of stock being shipped out that day the system took time to update and hence we emailed you to inform you. We have a friendly & dedicated customer support team at hand to ensure that your purchase with Total Digital is smooth & swift.	Overall Rating
Date Reviewed: 15/12/08
dazzie001 Member Since: 15/12/08 View Member's: Reviews	Delivery of Panasonic LCD TV fine and initially pleased with product. After 4 weeks, tv failed. Customer service was very unhelpful and unsympathetic and took a while to provide a temporary replacement. Some of the people we dealt with over the phone were rude and even aggressive. It took 2 months before the tv came back, despite promises at various stages, which basically showed that some people there were lying. A very stressful experience. Would definately not recommend - avoid like the plague. Retailer Response (03/06/09): We ship most items within 24/48hrs after payment has been successfully verified. Delivery thereafter is generally around 24/48hrs. Our logistics operate within the United Kingdom . However, due to our vast source of supply returns can sometimes take a while longer as thorough quality checks are done to ensure the product is properly repaired and will no longer have any problems. As shown from our records the TV was replaced although there was no fault found. Customer Service. Having the finest products at the lowest prices around without great customer service is of no use to our customers - that is why we give an after-sales service that matches the products.	Overall Rating
Date Reviewed: 23/08/08
sarah145 Member Since: 23/08/08 View Member's: Reviews	Excellent Service. Very competitive prices. Superb Delivery Service. Arrived one day after ordering by 11,30 am. very pleased with the service Total Digital provide. I will be using Total Digital in the future. Sarah May Retailer Response (03/06/09): Thankyou for your order We offer next day delivery on majority of the items stocked We welcome any future orders	Overall Rating
Date Reviewed: 19/08/08
jenny45 Member Since: 19/08/08 View Member's: Reviews	Excellent Customer Service would highly recommend total digital! I Ordered a Panasonic TH50PZ81 Plasma on Thursday 14th August over the phone. Shortly After placing my order I had received a call from the dispatch department regarding my order they confirmed that I was going to receive the set the following morning on the 15th of August. I have never experienced such a great service. Such a great TV, very happy with the set i have purchased! Highly recommend! cheapest prices, great customer service, could not be happier. Retailer Response (03/06/09): Total Digital is a well-established family concern with over 30 years of electrical retail and wholesale experience and as such have a wealth of experience in the rapidly changing Consumer Electronics sector. - We are Internet arm of Premier Audio Visual Centre based in the West Midlands who specialise in the latest High Quality Audio and Visual equipment selling at possibly the lowest prices all year round.	Overall Rating
Date Reviewed: 10/08/08
jupa3 Member Since: 10/08/08 View Member's: Reviews	Poor customer service, Total Digital cancelled my order by single little email saying item is out of stock. Out of Stock LCD TV is still sold on their web page. Retailer Response (01/06/09): We always accurately state what we have and do not have in stock, it was unfortunate that due to vast amount of stock being shipped out that day the system took time to update and hence we emailed you to inform you of it being out of stock . We have a friendly & dedicated customer support team at hand to ensure that your purchase with Total Digital is smooth & swift.	Overall Rating
Date Reviewed: 09/05/08
corntaff Member Since: 09/05/08 View Member's: Reviews	Delivery should have been within 1 - 3 days. After a week I tried contacting the retailer to no avail. No response whatsoever. I then gave them a cut off date to contact me or cancel the order. Still no response. The item was delivered after this cut off date 2 weeks after the order was placed and what a surprise there was a dent in the casing. Emailed them asap - still no response. Avoid this company like the plague! Absolutely no communication or customer service. You should check other comparison sites for true feedback - I wish that I had!! Retailer Response (09/06/09): We always accurately state what we have and do not have in stock, it was unfortunate that due to vast amount of stock being shipped out that day the system took time to update and hence we emailed you to inform you that there will be a delay in delivering your product. We have a friendly & dedicated customer support team 6 days a week 9am to 7pm at hand to ensure that your purchase with Total Digital is smooth & swift. We have a complaints procedure in place which you are most welcome to use. Our records show the product was exchanged the following day.	Overall Rating
Date Reviewed: 15/03/08
jimt99 Member Since: 15/03/08 View Member's: Reviews	(Edited April 02nd by jimt99)  Very pleased with the product (Sony 1070 DVD/HDD) and service. I ordered on 13/3 at 21.45 and the product was delivered on 15/3 at 11.00. Amazing! All was delivered new and worked first time out of the box. Retailer Response (03/06/09): thankyou for shopping with www.totaldigital.biz We pride ourselves in being the best when it comes to service	Overall Rating
Date Reviewed: 26/02/08
willgill Member Since: 26/02/08 View Member's: Reviews	Amazing speed & value. Ordered at 8.40pm on a Friday, had a call on Saturday afternoon stating delivery would take place between 3-5pm on Monday. All arrived on time and in mint condition. It don't get much quicker than that! Retailer Response (09/06/09): thankyou for shopping with www.totaldigital.biz We pride ourselves in being the best when it comes to service	Overall Rating
Date Reviewed: 03/11/07
GerryHx Member Since: 03/11/07 View Member's: Reviews	Panasonic DMR-EZ47VEB.Best price and delivered within24hrs. Unfortunately, unit was faulty but TotalDigital delivered a replacement to my door in West Yorks with their own vehicle in three working days. Driver was courteous and helpful. I wasn't even expected to repack the return. Quite impressed. Retailer Response (09/06/09): thankyou for shopping with www.totaldigital.biz We pride ourselves in being the best when it comes to service	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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