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Date Reviewed: 30/04/09
wireplay Member Since: 30/04/09 View Member's: Reviews	I just bought a pair of speaker stands from Thomann. When they arrived they were rusty! I sent them back and they have refunded me agreeing they are sub-standard, but minus my original shipping saying that their terms and conditions do not cover that! I would therefore not buy from Thomann as they have just robbed me of 10 euros due to their awful stock. Why should I pay for their mistake - simply, I should not! You could end up in the same sitation as me. Say you had bought a keyboard and it arrived damaged by the courier and you sent it back for a refund - Thomann would not refund you your shipping fee's! No company I have ever dealt with would do this, and I will therefore never buy from or recommend them again. AVOID LIKE THE PLAGUE!	Overall Rating
Date Reviewed: 29/01/09
phillie2009 Member Since: 29/01/09 View Member's: Reviews	Thomann are an exellent online store. I've acquired various products from them over the last four years on a regular basis. One time they even sent me a sms on to my mobile in ireland when my item was being shipped. When i have any quierys, they always get back to me within in a short period via e-mail. I can only recommend them. Sorry for those who had bad experiences, never had any myself!	Overall Rating
Date Reviewed: 04/08/08
julianradeanu Member Since: 04/07/08 View Member's: Reviews	I bought online from Thomann: Marshall bundle(1 JVM 410H -100W valve guitar amp.head + 1960 A-300W cabinet) and a pair of Roland DS7 amplified nearfield studio monitors(2700 euro value )delivered to Budapest.The quality is impecable!!!Service is great!!!Excellent company!!!Excellent employes!!!Fantastic web site!!100% satisfaction!!! Good Job K.Dietrich!!!From Julian R.& Andrea L.	Overall Rating
Date Reviewed: 02/12/07
mrmano Member Since: 02/12/07 View Member's: Reviews	bought guitar, amp and accessories about 1 year ago. they all came on time and in perfect condition. i could name at least 3 other friends who did the same and are happy. i'm planning my next purchase in the next few weeks. wrote this review since most happy clients don't bother telling anyone, but if one has a problem, everyone will hear about it.	Overall Rating
Date Reviewed: 25/10/07
Daniel Nilsson Member Since: 24/10/07 View Member's: Reviews	...and still waiting. Great deals and vast selection, but as usual you get what you pay for. Email communication sluggish. Short uninformative replies that might just as well be automated. Delivery to a different address cannot be paid by credit card, but that is a well-kept secret. A day or so after ordering and payment, I got an email instructing me to re-enter the now deleted order myself and prepay, delaying the process yet another few days. Product availability info is unreliable. No info whatsoever on order progress, delivery estimates or the fact that shipment was on hold awaiting delivery of missing items displayed as in stock at the time of ordering. An angry phone call after another few days of silence finally made them drop items not in stock and ship the rest immediately. I am thoroughly disappointed and upset as I now need make last-minute purchases of inadequate or expensive equipment in order to manage my show's tech rehearsal.	Overall Rating
Date Reviewed: 02/04/07
Puukka Member Since: 14/09/06 View Member's: Reviews	Did 34 trades with Thomann, no problems ever, fast service, very good communication. No problem to return an instrument in between 30days, if you don´t like it.	Overall Rating
Date Reviewed: 09/03/07
audionutuk Member Since: 09/03/07 View Member's: Reviews	buyer beware / avoid - this is a pretty poor & dishonest outfit - the customer support is atrocious / non existent - they messed up my order and were unprepared to do anything about it. they do not respond to emails, and it costs to return goods back to germany. worst of all the price quoted on the website in pounds is not what they charge for the goods, it is dependent on the exchange rate they chose to use, which i feel is blatant deception as they do not tell you this, best avoided - shop uk!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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