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Date Reviewed: 29/04/06
steve_b Member Since: 29/04/06 View Member's: Reviews	Totally unsatisfied with my last purchase from ebuyer. They may generally the cheapest, when you have to wait 3 months for them to deliver an item then cheap doesn't cut it. I believe I only received the item because I had contacted trading standards and my credit card company! I was then told that because of the issues with the order that I would get £20 off my next order which hasn't been honoured. I would rather pay more with a different supplier than spend money with ebuyer again.	Overall Rating
Date Reviewed: 26/04/06
Blind_Arrow Member Since: 01/04/06 View Member's: Reviews	Their Price for Acer TravelMate 8204WLMi is BEST in market. though comparison shows shopacer.co.uk (wrong). they showup free shipping, whilst they charge 30£ for shipping, and as well 1.5% surcharge on credit cards. eBuyer took 4£ extra for Express shipping, and next day the laptop was with me in extra packing. though their customer support advisors arent having knowledge of all the products. but I found myself eventually. very well recommended seller.	Overall Rating
Date Reviewed: 11/04/06
cj.nash Member Since: 02/04/06 View Member's: Reviews	Excellent processing of order and delivery but disappointed about lack of after-sales technical support for the Hawking antenna I bought.	Overall Rating
Date Reviewed: 17/03/06
d.j.winter Member Since: 08/03/06 View Member's: Reviews	some items do not have full descriptions. Due to a foul up in the distribution department i did not receive the goods by the date i specifically paid for. When contacted an ebuyer apologised and said that they would refund my surchage. Am still waiting to see if it appears. Overall not a bad shopping experience.	Overall Rating
Date Reviewed: 07/03/06
Loony Member Since: 07/03/06 View Member's: Reviews	They may be cheap but are they worth it ? I bought a new motherboard fom them with Priority Express Service. Which arrived 2 days late. Ok so delivery late not a problem even though I paid a few quid extra. But my main greivence starts here, the "new" motherboard was very second hand (more fluff on it than the 3 year old board it was to replace) and damaged.I am now waitng for a reply from Sheffield trading standards as they have informed me this is fraud(a criminal offence).I await my reply. Retailer Response (17/03/06): I can assure you that this is something that happens by accident, we make every effort to ensure that all customer orders are correct and complete when we ship them out. At the moment we have a mispick rate of less than 1%, this is getting better by the day. This incident has been investigated and it has been found that you have received a mispicked item.	Overall Rating
Date Reviewed: 05/03/06
humanprototype1388 Member Since: 09/12/05 View Member's: Reviews	Very good service - the only quibble I ever had was recieving a sound card (OEM) which had fallen out of the anti-static bag in transit. Still worked though so I didn't complain. I also chose the super-saver delivery (not regular) Retailer Response (07/03/06): Ebuyer use a lot of OEM products, when we ship them out we make every effort to ensure that they are securely wrapped in protective packaging; it is very rare for Ebuyer to here of an incident like this one.	Overall Rating
Date Reviewed: 26/02/06
Phil D Member Since: 26/02/06 View Member's: Reviews	I'm torn between 4stars+, or less than 1star. My extended experience of ebuyer has been primarily as it should be: decent-priced equipment delivered on time mostly without fuss. But when it goes wrong, it really goes wrong. After two instances of short-shipment, it took 2months for one refund and @ almost 3months I'm still waiting for another - and that's even with a nudge of a 25minute call to ebuyer customer services! Summary? usually a good supplier, but painfully poor customer services. Retailer Response (01/03/06): As you can imagine, all companies receive false RMA claims. When an RMA claim comes in we have to investigate the situation to determine whether the claim is true or false, I apologise for any inconvenience that this causes.	Overall Rating
Date Reviewed: 21/02/06
T1ger Member Since: 21/02/06 View Member's: Reviews	This order has been cancelled pending the receipt of further information. To reactivate your order please fax copies of the following documents to 0870 467 5001: 1. Passport/Driving Licence *AND* 2. A Utility Bill Gas, Electric or Council Tax This is unacceptable! I am not giving away my personal details to no one, such as my passport details, or copy of bills...They didn't ask this from my friend, who is my age and shopped with eBuyer before. Thanks for your great service - NOT Retailer Response (01/03/06): Please appreciate that these measures are in place to protect both Ebuyer and our customers from fraud, this procedure should only affect new customers, long standing customers will only be affected if there account has been inactive for a length of time.	Overall Rating
Date Reviewed: 21/02/06
mightyashore Member Since: 08/01/06 View Member's: Reviews	So far, so good: Good range of stock and manufacturers; competitively priced; reasonable delivery charges; web-store quite well designed and easy to navigate. Retailer Response (01/03/06): Ebuyer has been built around the needs of the customer, even under new management that is a policy that will always be in practice.	Overall Rating
Date Reviewed: 17/02/06
Jose932 Member Since: 17/02/06 View Member's: Reviews	I'm about to build a brand new pc (500£ worth) so i opened account with ebuyer.com Everything was nice and ease, prices marvellous till there came cancellation of my order due to missing passport copy and copy of bill as proof of address. I'm not satisfied at all and will rather use another i-shop. strongly unreccomended Retailer Response (01/03/06): With the increasing amount of fraud on the internet Ebuyer had to step up the defences for the company and the customer, at first there were a few teething problems with the new system but these have now been ironed out. The more that you use Ebuyer the better it is for you.	Overall Rating
Date Reviewed: 10/02/06
tracey Member Since: 17/01/06 View Member's: Reviews	Ebuyer has always been a good site and retailer, very reliable and has a good catalogue. I would like to add that ebuyers prices are matched elsewhere now whereas a few years ago ebuyers prices were very hard to beat. Retailer Response (13/02/06): Ebuyer are always checking prices to ensure that we are always the cheapest there is, Ebuyer has a very good record with this but sometimes one slips through the net.	Overall Rating
Date Reviewed: 09/02/06
MELVYN123 Member Since: 09/02/06 View Member's: Reviews	Excellent until things go wrong, then don't expect any after sales help the only thing they done super quick was to close my account when I requested, so quickly in fact that I had not even downloaded the Manufactures details so that I could try and get the missing items from my order direct, don't bother saving the odd few quid try the next cheapest or one you know the after sales service is sound. Retailer Response (13/02/06): I am sorry to here that your experience with Ebuyer was not a good one; hearing that a customer is not satisfied with there shopping at Ebuyer is never good. Ebuyer are dedicated to making sure that the customer is always satisfied and do everything possible to ensure this.	Overall Rating
Date Reviewed: 08/02/06
mannade Member Since: 20/01/06 View Member's: Reviews	A good site with all the relevent information	Overall Rating
Date Reviewed: 06/02/06
StephenWJ Member Since: 27/01/06 View Member's: Reviews	Goods received by date specified - important as I paid for priority delivery. However they were not shipped on the day of the order - the web site said it would usually be the same day, and I ordered before breakfast! I have noticed this with other on-line merchants. Retailer Response (07/02/06): I apologise for this problem, there can be any number of reasons that can delay your order. with the amount of fraud that is on the internet these days companies have to be even more careful than usual, this can slow the order process down.	Overall Rating
Date Reviewed: 04/02/06
dan_culliton Member Since: 07/01/06 View Member's: Reviews	I have used this merchant several times and they have always provided an excellent service. The site is very good, customers reviews and product details are clear and helpful. Retailer Response (06/02/06): It's good to know that our customers are happy with there experience(s).	Overall Rating
Date Reviewed: 03/02/06
gorsanovs Member Since: 19/01/06 View Member's: Reviews	easy to use site and great prices . Retailer Response (06/02/06): It's really great to here the points and views of our customers.	Overall Rating
Date Reviewed: 03/02/06
steve.malde Member Since: 14/01/06 View Member's: Reviews	placed 4 orders valued at approx £800, excellent value Retailer Response (06/02/06): The policy that Ebuyer has always worked to and will continue to work to is that we sell high quality goods at cheap prices.	Overall Rating
Date Reviewed: 02/02/06
tommyclifton Member Since: 15/01/06 View Member's: Reviews	I have an old account that I would have liked to have used, but unfortunately it is registered at my previous address and with my previous name. There was no clear way to change either of these, particularly the name. Under account "Profile", where one would have expected such information to be found, there were just two fields of information. Otherwise, the site is clean and friendly. Server speed was slightly slow. If it arrives on time, I will be probably raise my rating to a 4. Retailer Response (06/02/06): Customers have the ability to change the simple things like email address and password etc, if you need to change anything else you can phone our customer service help line and we can hopefully help you in more depth.	Overall Rating
Date Reviewed: 30/01/06
neilemorton Member Since: 14/01/06 View Member's: Reviews	Only query is that the site contains secure and non-secure items on the web-page. This may put people off when ordering if they are unsure about the non-secure parts. Apart from that hopefully first class.	Overall Rating
Date Reviewed: 30/01/06
philipwhite Member Since: 18/01/06 View Member's: Reviews	very happy	Overall Rating
Date Reviewed: 30/01/06
john.thursfield1 Member Since: 17/01/06 View Member's: Reviews	Even when something has gone wrong in the past ebuyer have been helpful at resolving the problem	Overall Rating
Date Reviewed: 30/01/06
thealternatives Member Since: 17/01/06 View Member's: Reviews	Been a customer since before they changed their name to ebuyer (when it was choice peripherals. Have always found them fast, efficient and friendly, and their prices are always good. Returning stuff is always easy, and they have never quibbled over a return. Pretty much the only online electronic goods seller I deal with these days.	Overall Rating
Date Reviewed: 30/01/06
antony Member Since: 16/01/06 View Member's: Reviews	1st time i've used ebuyer - came up cheapest on pricerunner. Shopping experience was good, but the site was a bit slow. Will use again.	Overall Rating
Date Reviewed: 30/01/06
amehan Member Since: 19/01/06 View Member's: Reviews	I had some problems with following, when I selected an item to buy, quick reference 066393 there was one in stock when I got to checkout there were none in stock. Also the website was running slow at times.	Overall Rating
Date Reviewed: 30/01/06
sara.mcmanus Member Since: 18/01/06 View Member's: Reviews	Very good. Registration easy and very quick!	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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