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Date Reviewed: 13/10/09
redraj Member Since: 13/10/09 View Member's: Reviews	STILL awaiting refund despite cancelling some 6-8 weeks ago despite numerous calls and emails!! They just do not understand the meaning of customer service. AVOID THEM LIKE THE PLAGUE...	Overall Rating
Date Reviewed: 14/09/09
salrassam Member Since: 14/09/09 View Member's: Reviews	This store operate a scam. They take you money and do not deliver the goods. Its been 6 weeks since my order was cancelled when they had not delived and no refund was made despite many calls. You have been warned.	Overall Rating
Date Reviewed: 18/05/09
patricia.lyons Member Since: 07/05/09 View Member's: Reviews	pretty easy to complete. No indication of safety of on-line sales through !No idea when item will be delivered. I was give a delivery date & arranged to be home. I was informed later in the day that the goods would not be delivered till the following day. I had to rearrange the delivery date and arrange further time off work.	Overall Rating
Date Reviewed: 13/05/09
matt2404 Member Since: 13/05/09 View Member's: Reviews	My advice is to avoid Digital Empire Online at all costs. I ordered a television from DEO on 2nd April 2009, expecting it to arrive within 5 days. From the website there was no indication that the product was out of stock however when I phoned to check on the delivery date I was told that they were receiving stock on April 9th and would dispatch shortly afterwards. I phoned on a further three separate occasions, each time being told that the item had not arrived from their supplier but would be arriving "at the end of the week", the final time I phoned I was told that they would not receive stock until the middle of May. They debited my credit card on the same day of the order despite not having the goods to ship, which in my opinion is dubious at best and should probably be illegal. After 30 days I sent instructions to my credit card company to recover the money from them. The money was recovered on May 12th, 40 days after the original order was placed.	Overall Rating
Date Reviewed: 10/05/09
birminghamlynn Member Since: 01/05/09 View Member's: Reviews	I hope there are no problems!!! And there were none - excellent service.	Overall Rating
Date Reviewed: 09/05/09
jones_a72 Member Since: 28/03/09 View Member's: Reviews	a1 service up to now	Overall Rating
Date Reviewed: 26/04/09
royonge Member Since: 17/04/09 View Member's: Reviews	vERY COMPETITIVE BUT RESERVE JUDGEMENT UNTIL DELIVERED AND WORKING Delivered within predicted time and no faults.	Overall Rating
Date Reviewed: 22/04/09
joe.oakley Member Since: 04/01/09 View Member's: Reviews	It took 2 months to find out the goods were not in stock and that they did not know when they would have the goods they had sold. It took a further 7 weeks to get a refund. During the 4 months the communication from Digital was appalling, inaccurate and i had to chase continually for answers - customer focus was zero. The order was never fulfilled and had to be cancelled with refund	Overall Rating
Date Reviewed: 14/04/09
amandaemmerson Member Since: 05/04/09 View Member's: Reviews	web site said 3 days delivery they told me they were going to deliver it after 6days. On the friday before they asked if they could deliver it i waited in all day and they never turned up or phoned. werent very helpfull at all will never order from them again. The delivery driver was very nice and helpfull	Overall Rating
Date Reviewed: 14/04/09
clarke753 Member Since: 29/03/09 View Member's: Reviews	No information given on expected delivery date and time	Overall Rating
Date Reviewed: 06/04/09
neil_rudd Member Since: 25/03/09 View Member's: Reviews	Simple website to use - only complaint is that I was not sure if the item was in stock or not (I assumed it was)! In the end the item WAS out of stock - but the website most definitely did not state this. I was then fed a load of tosh every time I rang about delivery regarding when they were getting stock. I finally cancelled the order after 3 weeks and am awaiting a refund. Be VERY careful with this company!	Overall Rating
Date Reviewed: 06/04/09
steve Member Since: 28/03/09 View Member's: Reviews	Good site, good price. Recommend to all. Saved £30 on price of nearest other dealer.	Overall Rating
Date Reviewed: 06/04/09
tedsz Member Since: 21/03/09 View Member's: Reviews	Positive and quick. Easy to complete transactions.	Overall Rating
Date Reviewed: 06/04/09
georgesm15 Member Since: 21/03/09 View Member's: Reviews	HAD TO RING TO SEE IF IT WAS IN STOCK-COULD NOT BUY IT WHILE I WAS ON PHONE.	Overall Rating
Date Reviewed: 05/04/09
daytona88 Member Since: 05/04/09 View Member's: Reviews	After 8 weeks and five failed delivery dates and 4 phone calls I eventually canceled my order. However that is not the end of my story. I then had to wait a further 3 weeks and make numerous phone calls in order to get my money back. Avoid DEO like the plague.	Overall Rating
Date Reviewed: 03/04/09
info Member Since: 22/07/08 View Member's: Reviews	easy to use web site that is CHEAP and has a wide selection , did I mention that its CHEAP	Overall Rating
Date Reviewed: 03/04/09
drive Member Since: 18/03/09 View Member's: Reviews	A very easy site to negotiate with clear and concise wording, it appears to be a very efficient company.	Overall Rating
Date Reviewed: 26/03/09
bigbren47 Member Since: 04/03/09 View Member's: Reviews	online advised item in stock-it wasn't! 3 weeks since cancelled order and still waiting for refund. Phoned up 3 times and fobbed off with excuses-never again!	Overall Rating
Date Reviewed: 22/03/09
jozefjurko Member Since: 13/03/09 View Member's: Reviews	Explanation of delivery dates could be better	Overall Rating
Date Reviewed: 20/03/09
bill Member Since: 11/03/09 View Member's: Reviews	This is the first time I have used this site/company and if the goods are delivered as promised then I rate this site/company as excellent on price, ease and service. Faultless BAD MISTAKE. DO NOT PART WITH YOUR MONEY UNLESS YOU KNOW THAT THEY HAVE THE ITEM IN STOCK.	Overall Rating
Date Reviewed: 15/03/09
raymond-worthington Member Since: 05/03/09 View Member's: Reviews	order 27th Feb told washing machine would be delivered in 5 days chased then told it would be a tuesday , chased again told they expect a delviery in April from lg. canceled order by email on web site and phoned. have not have todate had my money returned. this company operates at the lowest level debiting accounts when products not in stock and no clear indication when items will be in stock, nightmere trying to get money back from them. keep well clear of this company.	Overall Rating
Date Reviewed: 10/03/09
maria.sigley Member Since: 31/01/09 View Member's: Reviews	sales@digitalempireonline.co.uk is to be avoided, it sucks you in saying that the product is in stock when it isn't and left to you to ring and enquire. The Customer Service is diabolical, talk about off hand, eg asked for the manager to ring me back was told, I can give him your number but can't make him ring you. The words were so true, never got a call. I cancelled the order and the refund had to be chased by my credit card company ..... site to be avoided at all costs	Overall Rating
Date Reviewed: 06/03/09
ted.butler Member Since: 18/02/09 View Member's: Reviews	Keep up the excellent service	Overall Rating
Date Reviewed: 04/03/09
Scott501 Member Since: 23/02/09 View Member's: Reviews	Better to fill this in once delivery is complete. I have been told the item wil arrive in stock tomorrow - will it? Well, the answer to that is no - now nearly two weeks later and no sign of the TV - hopefully some time soon??? It would be nice to hear from DEO what is hapening!	Overall Rating
Date Reviewed: 25/02/09
h.bufton Member Since: 16/02/09 View Member's: Reviews	As I wrote when the order was completed, my opinion has changed because the goods were not available as advertised. In addition there was no information from the company, despite repeated e-mails and no update on their order status. It was only when I rang that I was told the good were not in stock and would not be for some weeks. I believe Pricegrabber must tell the company to improvew its practices or withdraw thedir approval as show on the company's website.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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