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Date Reviewed: 25/02/09
davidhalligan Member Since: 25/02/09 View Member's: Reviews	When I came to ordering my product I was offered two delivery options. The first option was free and would take 3 days, the second premium option was overnight and charged at £9.78. I placed an order on next day delivery and paid the premium delivery charge of £9.78. Several days later the order arrived, well outside of the delivery window communicated both on the website and confirmed via email. Naturally I complained to BT Shop by email (as it seems this is the only way) and recieved a response stating that they would refund the delivery. Some days later I checked my bank statement and noted that they had only refunded £3.91. This was not the £9.78 I expected being that the difference between the free 3 day option and overnight was £9.78. After lots of email ping pong BT still refuse to refund the whole delivery charge, they claim £3.91 is the premium part of the delivery charge. Keep well away from BT Shop and DABS, awful customer service, completely unsatisfactory	Overall Rating
Date Reviewed: 22/07/08
dm.j Member Since: 06/07/08 View Member's: Reviews	Unable to change delivery option from 1-3 days to 5.30pm -09.00pm next evening delivery for the extra £8.50 extra charge was not an option at the check out, and I am now left with a delivery of 1 to 3 days which is not my preferred option	Overall Rating
Date Reviewed: 17/07/08
tsamtani Member Since: 01/07/08 View Member's: Reviews	So far so good	Overall Rating
Date Reviewed: 16/06/08
andrewrudd71 Member Since: 07/06/08 View Member's: Reviews	HOW EASY WAS THAT. WILL BE USING AGAIN AND RECOMENDING THIS SITE TO ALL MY FRIENDS*****	Overall Rating
Date Reviewed: 25/04/08
Skinnyo Member Since: 09/04/08 View Member's: Reviews	I never used this site to order and I hope, it will be quick	Overall Rating
Date Reviewed: 16/04/08
reksteen Member Since: 31/03/08 View Member's: Reviews	The BT shop is one of the best and easiest online shops I've used.	Overall Rating
Date Reviewed: 10/04/08
pricegrabber Member Since: 01/04/08 View Member's: Reviews	great price, great process	Overall Rating
Date Reviewed: 10/04/08
richard.morbey Member Since: 01/04/08 View Member's: Reviews	Generally easy to use sevice with good range of payment options	Overall Rating
Date Reviewed: 01/04/08
m0webster Member Since: 22/03/08 View Member's: Reviews	when asking about delivery date the chat representative was very quick to log out and not wait to see if i had any other queries. I had a query as i thought it was 1-3 day delivery and i was told it would be delivered 10 days later....however it came within the week	Overall Rating
Date Reviewed: 01/04/08
keithtennet Member Since: 16/03/08 View Member's: Reviews	Tried to gain next day delivery - unsuccessful	Overall Rating
Date Reviewed: 19/03/08
framed Member Since: 10/03/08 View Member's: Reviews	My only issue was there was no delivery date on the websites. The importance of knowing which DAY the item would be delivered would have enhanced the experience. It came within 2 days of the order so it came in good time and works fine.	Overall Rating
Date Reviewed: 15/03/08
valeriehealy Member Since: 27/02/08 View Member's: Reviews	As always, easily ordered and always in stock item. Prices been best so far. Acessories and bundles easily found and explained. Technical details, etc. well laid out. Customer taken through all steps and not left with any pre order doubts.	Overall Rating
Date Reviewed: 09/03/08
chas.betts Member Since: 02/11/06 View Member's: Reviews	So far its all positive. Now to see if promises are kept. All arrived safely, so 10/10.	Overall Rating
Date Reviewed: 20/02/08
katharine.barker Member Since: 04/02/08 View Member's: Reviews	Placing the order, with an alternative delivery address and setting up payment details was simple and straightforward - and it's a trusted retailer name - so I am looking forward to delivery soon	Overall Rating
Date Reviewed: 09/02/08
peter.graham21 Member Since: 31/01/08 View Member's: Reviews	Excellent company with which to do business	Overall Rating
Date Reviewed: 08/02/08
john_lynch Member Since: 23/01/08 View Member's: Reviews	Great way of getting DABs stuff without paying shipping!	Overall Rating
Date Reviewed: 05/02/08
tonycoulstock Member Since: 21/09/06 View Member's: Reviews	I have used the BT Shop site several times now due to their competitive prices and it always a pleasure due to the ease in finding exactly what I want.	Overall Rating
Date Reviewed: 05/02/08
wendypalmer58 Member Since: 20/01/08 View Member's: Reviews	good service from a reilble company	Overall Rating
Date Reviewed: 30/01/08
stephen.henley Member Since: 21/01/08 View Member's: Reviews	I don't like that the website collects and retains the credit card details. I cancelled the order because the expected delivery date was delayed twice. I was originally happy with 3-4 days delivery, but not with two postponements.	Overall Rating
Date Reviewed: 29/01/08
kbcharlton Member Since: 20/01/08 View Member's: Reviews	The delivery company let them down by not delivering in the time slot I paid for.	Overall Rating
Date Reviewed: 28/01/08
rblvrm1 Member Since: 19/01/08 View Member's: Reviews	if delivery is as good as ordering, it will be great.xx	Overall Rating
Date Reviewed: 27/01/08
alan.welburn Member Since: 18/01/08 View Member's: Reviews	Terrible service and I wrote a full informed account then to be told I had alimit of 500 characters.If you want to hear the story about lack of service from Amtrak and BT shop give an email address and I will send it.	Overall Rating
Date Reviewed: 27/01/08
r.jamieson2 Member Since: 18/01/08 View Member's: Reviews	So far very good !	Overall Rating
Date Reviewed: 22/01/08
Stanhome Member Since: 22/01/08 View Member's: Reviews	(Edited January 28th by Stanhome)  Ordered Samsung TV on 16th January. Advised 5-7 days delivery. Delivery date, advised by e-mail, initially quoted as 21st January but then slipped to 24th. However when checking on-line, delivery was quoted as expected on the 31st January but has just changed to 4th February. Fortunately I ordered well in advance of when I need the item delived in time for my daughters birthday so the delay is not too much of a problem, YET! Will review later this week and may cancel and order elsewhere. Really not good enough for a company of this size and stature. Update - Estimated delivery slipped again to 15th February so I cancelled the order. Other suppliers have stock so can't see why BT should have a problem obtaining theirs.	Overall Rating
Date Reviewed: 22/01/08
mioglia Member Since: 22/01/08 View Member's: Reviews	(Edited January 23rd by mioglia)  Brilliant service, excellent delivery. Ordered Friday, arrived intact Monday morning. PayPal double-check caused minor alarm, but BT Shop were just being careful. Would use again, definitely.	Overall Rating

In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.

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